What to Do If LPG Subsidy is Not Received?

LPG subsidy is an initiative by the Indian government to make cooking gas more affordable for households. Under the Direct Benefit Transfer for LPG (DBTL) – PAHAL scheme, subsidies are directly credited to the bank accounts of eligible beneficiaries. However, there are instances where individuals do not receive their LPG subsidy despite being registered for the scheme.

This article will provide a comprehensive guide on the possible reasons why the LPG subsidy is not received, the steps to resolve the issue, and how to ensure that future transactions are processed smoothly.

Understanding the LPG Subsidy and DBTL (PAHAL) Scheme

The DBTL (PAHAL) scheme was introduced to eliminate fraudulent claims and ensure that subsidies reach the intended beneficiaries. Before this system was in place, subsidies were often misused, leading to financial losses for the government. By linking Aadhaar cards and bank accounts, the scheme ensures that only eligible consumers receive the benefits.

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Eligibility for LPG Subsidy

To receive the LPG subsidy, individuals must:

1. Have an active LPG connection with HP Gas, Bharat Gas, or Indane.
2. Link their Aadhaar card to their bank account and LPG connection.
3. Register under the DBTL (PAHAL) scheme via their gas agency.
4. Have an active bank account that can receive subsidy transactions.

Even if a person meets these conditions, they may face issues where the LPG subsidy is not credited. Let’s look at the reasons behind such occurrences.

Common Reasons Why LPG Subsidy is Not Received

1. Subsidy Not Received Despite Cylinder Delivery

After booking and receiving an LPG cylinder, it usually takes 2-3 days for the subsidy to reflect in the individual’s bank account. If the subsidy is not received after this period, individuals should:

• Check the subsidy status on their gas provider’s website.
• Contact the LPG distributor to confirm if the subsidy has been processed.
• Reach out to the DBTL Grievance Cell at 1800-2333-555 if the delay persists.

2. Failed Transaction in the Bank

Sometimes, the subsidy may be sent but fail to reflect in the bank account. This can happen due to:

• Incorrect bank details linked to the Aadhaar card.
• Temporary technical issues in the bank’s transaction system.
• Inactive or dormant bank accounts.

To resolve this:

• Visit the bank branch with your Aadhaar card and bank passbook.
• Request the bank to verify the status of the subsidy transaction.
• If needed, update your bank account details linked to the subsidy.

3. Subsidy Transferred, but Not Reflected in Bank Account

In some cases, the subsidy may be successfully transferred but does not appear in the recipient’s account. This could be due to:

• Bank processing delays (funds may take time to update in the account).
• Mismatch of Aadhaar details (wrong Aadhaar number linked to the account).
• Subsidy credited to an old/inactive bank account.

Solution:

• Check transaction history in the bank passbook or mobile banking app.
• If the amount is missing, visit the bank to update Aadhaar linking.
• If needed, switch to another bank account and update it with the gas agency.

4. Cylinder Booked but No LPG Subsidy Received

If you have booked an LPG cylinder but haven’t received the subsidy, consider the following:

• Wait for 4 days post-delivery before raising concerns.
• Call the toll-free number 1800-2333-555 for an update.
• Check your mobile for SMS updates on the subsidy transaction.

5. Aadhaar Not Linked Properly

One of the primary requirements for receiving an LPG subsidy is linking Aadhaar to both the LPG connection and bank account. If this is not done correctly, the subsidy will not be credited.

Solution:

• Visit the UIDAI website to verify your Aadhaar linkage with your bank.
• Check with your gas agency to ensure Aadhaar is linked to the LPG ID.
• If Aadhaar is not linked, submit a request at your bank branch or gas distributor.

6. Name or Account Mismatch in Bank Records

If there is a mismatch in the name registered with the bank and Aadhaar, the subsidy may not be processed.

Solution:

• Ensure the name on your bank account matches your Aadhaar details.
• If there is a mismatch, update the records at the bank or UIDAI center.
• Also, check if the correct LPG consumer ID is registered with the bank.

7. LPG Connection Blocked or Inactive

If an LPG connection is inactive or has been blocked due to non-usage for a long time, the subsidy will not be credited.

Solution:

• Ensure that you book a cylinder at least once every six months.
• If your connection is blocked, visit the distributor to reactivate it.

How to Check LPG Subsidy Status Online?

You can check your LPG subsidy status online through the respective websites of HP Gas, Bharat Gas, and Indane. Here’s how:

Step-by-Step Guide to Check LPG Subsidy Status

1. Visit the official website of your gas provider:
   • Indane Gas: https://www.indane.co.in
   • Bharat Gas: https://www.ebharatgas.com
   • HP Gas: https://www.hindustanpetroleum.com/hpgas
2. Log in with your registered mobile number or LPG ID.
3. Navigate to the ‘Subsidy Status’ section.
4. Enter the consumer number or Aadhaar-linked mobile number.
5. Click on ‘Check Status’ to view the latest subsidy transactions.

LPG Subsidy Helpline Numbers

If you face any difficulties, you can contact the LPG subsidy helpline:

• DBTL Helpline: 1800-2333-555
• HP Gas Customer Care: 1800-2333-555
• Indane Gas Customer Care: 1800-2333-555
• Bharat Gas Customer Care: 1800-2333-555

Preventing Future Issues with LPG Subsidy

To ensure smooth receipt of your LPG subsidy in the future, follow these steps:

1. Regularly verify Aadhaar and bank linkage to avoid mismatches.
2. Keep your bank account active by making periodic transactions.
3. Ensure your LPG connection is active by booking a cylinder regularly.
4. Always check subsidy status online after receiving your cylinder.
5. Keep your registered mobile number updated with both the bank and LPG agency.

The LPG subsidy is a crucial financial benefit for many Indian households. However, due to various reasons such as Aadhaar mismatches, bank issues, or inactive LPG connections, subsidies may not be credited on time. By understanding the common reasons and solutions mentioned in this guide, you can take proactive steps to resolve and prevent such issues.

If you still face difficulties, do not hesitate to contact your LPG distributor, visit your bank, or call the DBTL helpline. Ensuring that your documents and accounts are correctly linked will help you receive your subsidy hassle-free in the future.

head of general elections, the government on Thursday announced the extension of Rs 300 per LPG cylinder subsidy to poor women under the Ujjwala Yojana for the next fiscal starting April 1.

The government had in October last year hiked the subsidy from Rs 200 per 14.2-kg cylinders for up to 12 refills per year to Rs 300 per bottle. The Rs 300 per cylinder subsidy was for the current fiscal, which ends on March 31.

The Cabinet Committee on Economic Affairs (CCEA) has now decided to extend this subsidy to 2024-25, Union Minister Piyush Goyal told reporters in New Delhi.

The move, likely to benefit nearly 10 crore families, will cost the government Rs 12,000 crore.

The general elections are due in April-May.

To make Liquified Petroleum Gas (LPG), a clean cooking fuel, available to rural and deprived poor households, the government launched Pradhan Mantri Ujjwala Yojana (PMUY) in May 2016 to provide deposit-free LPG connections to adult women of poor households.

While the connection was provided for free, the beneficiaries had to purchase LPG refills at market price.

As fuel prices soared, the government in May 2022 provided a Rs 200 per cylinder subsidy to PMUY beneficiaries. This was increased to Rs 300 in October 2023.

Ahead of assembly elections in five states, including Madhya Pradesh and Rajasthan, the government had in late August cut cooking gas prices by Rs 200 per cylinder. After this, the LPG cylinder price came down to Rs 903.

For Ujjwala beneficiaries, the price was Rs 603 after considering the Rs 300 per cylinder subsidy, which is directly paid into the bank accounts of connection holders.

The targeted support to PMUY consumers encourages them for continuous use of LPG.

The average LPG consumption of PMUY consumers increased 20 per cent from 3.01 refills in 2019-20 to 3.68 in 2021-22.

All PMUY beneficiaries are eligible for the targeted subsidy scheme